3. Return and Refund Policy
3.1 Right of Withdrawal In accordance with standard commercial practices and consumer protection guidelines, Frozen Misox TCG Tavasci offers a right of withdrawal within 14 calendar days of receiving the goods, subject to the following mandatory and cumulative conditions:
- Product Integrity (Factory Sealed): Returns are only accepted for items in original, unopened, and untampered factory packaging (Mint Condition). Once the original security seal, shrink-wrap, or cellophane has been removed or damaged, the product is considered "used" and is no longer eligible for return or refund.
- Proof of Purchase: A valid receipt or order confirmation must accompany all return requests.
3.2 Specific Exclusions Due to the high volatility of the Trading Card Game market and the nature of the goods, the right of withdrawal does not apply to:
- Single Cards (Singles): Due to the risk of handling damage and rapid price fluctuations.
- Mystery Boxes and Randomized Products: Custom-assembled items, Mystery Boxes, and promotional tickets (such as "Bounty Scratch") are strictly excluded from returns once the custom outer packaging, security seal, or any internal packs have been opened, tampered with, or damaged. The sale is considered final and non-refundable upon any sign of tampering, regardless of the value or type of items discovered inside.
- Pre-ordered Products: As explicitly stated in Section 1.3, all pre-orders are final and non-refundable from the moment of purchase. The standard right of withdrawal does not apply to pre-ordered items, regardless of market fluctuations, shipping delays, or a change of mind.
- Opened or Tampered Products: Any item that is not in its exact original shipping condition.
- Sale and Promotional Items: Products sold at a discount or as part of a "Clearance" or "Sale" event are final and non-refundable.
3.3 Return Procedure and Fees
- Pre-Approval: All returns must be authorized in writing. Customers must contact frozenmisoxtcg@gmail.com to receive a Return Merchandise Authorization (RMA) before shipping any items.
- Shipping Costs: The costs and risks associated with return shipping are the sole responsibility of the customer. We strongly recommend using a tracked and insured shipping service.
- Administrative Restocking Fee: To cover the costs of technical inspection, inventory management, and administrative processing, a flat fee of CHF 2.00 will be deducted from the final refund amount for every authorized return.
3.4 Inspection and Refund Timeline
- Quality Control: Upon receipt, all returned items undergo a rigorous integrity inspection. If the product is found to be opened, tampered with, or damaged, the return will be rejected, and the item will be sent back to the customer at their expense.
- Processing: Following a successful inspection, the refund (minus the CHF 2.00 restocking fee) will be processed within 15 business days. The refund will be issued exclusively via the original payment method used during the purchase.
