Terms and Conditions of Use
Accessing and using our website implies full acceptance of these terms and conditions. These include rules for appropriate use of the platform, intellectual property rights, limitations of liability, and compliance with applicable laws in Switzerland and the European Union.
User Account Policy
Creating an account allows users to manage orders, preferences, and access exclusive promotions. Users are responsible for the security of their credentials. Account deletion requests can be made at any time through our customer service.
Security Policy
We adopt all necessary technical and organizational measures to ensure the security of information. The site uses SSL certificates and advanced protection tools to prevent unauthorized access and cyberattacks, in compliance with Swiss and European regulations.
Pre-order Policy
Pre-ordering implies a purchase commitment from the customer before the product is actually available. Due to the high variability of the collectible card market, no refunds will be granted for price changes following the pre-order.
Refunds may only be requested under the following conditions:
Placing a pre-order implies full acceptance of these conditions.
Liability Disclaimer
We are not liable for damages, losses, or delays caused by third parties, including couriers and suppliers. We also disclaim any responsibility for misuse of the purchased products. Each product must be used according to the manufacturer's specifications.
Policy Updates
We reserve the right to modify these conditions at any time without prior notice. Changes take effect immediately upon publication on the website. Users are encouraged to check this section regularly.
B2B Terms
Professional or retail customers may access exclusive commercial terms. These terms may include minimum order quantities, customized payment methods, and the exclusion of consumer withdrawal rights. By making a purchase as a business client, you fully accept the specific B2B terms.
Loyalty Program Policy
Frozen Misox TCG is introducing a loyalty points system to reward customers. Points are non-transferable, not redeemable for cash, and can only be used for orders placed through the official website.
Affiliate and Collaborations Policy
Frozen Misox TCG offers collaboration programs with influencers, content creators, and partner stores. Affiliate agreements include dedicated conditions, such as personalized links, sales commissions, and promotional support. Those interested in collaborating with us are invited to send a request to frozenmisoxtcg@gmail.com, including a brief presentation and the desired collaboration methods.
Review Policy
In the future, the website will include a section for customer reviews to ensure transparency and provide useful comparisons for other users. Published reviews must maintain mutual respect, honesty, and avoid offensive language or false content. Frozen Misox TCG reserves the right to moderate or remove reviews that violate these principles or are unrelated to the product or service purchased.
