Shipping and Payment Information
1. Logistics and Delivery
- Order Processing:
- In-stock Products: Orders are typically processed and dispatched within 1-3 business days following payment confirmation. Custom-assembled products, such as Mystery Boxes, may require an additional 1-2 business days for preparation and packaging.
- Pre-order Products: Shipping for pre-orders is scheduled to commence from the official release date. However, please note that dispatch is strictly subject to the actual arrival of stock from our official distributors. Frozen Misox TCG is not responsible for delays caused by manufacturer production issues or supplier logistical delays. In the event of supply cuts (short allocations), stock will be allocated on a strict "First-come, First-served" basis. Please note that, as detailed in our General Terms & Conditions, all pre-orders are final and non-refundable.
- Consolidated Shipping: If an order contains both in-stock and pre-order items, the entire shipment will be held until all items are available. To receive in-stock items sooner, we recommend placing separate orders.
- Traceability: All shipments are sent via secure carriers with a unique tracking code. This code will be automatically provided via email once the shipping label is generated.
- International Shipping (Customs & Taxes): For all orders destined outside of Switzerland (e.g., EU, UK, USA), the purchaser is the "importer of record." Consequently:
- Any customs duties, local VAT, or import taxes are the exclusive responsibility of the purchaser.
- Frozen Misox TCG is not liable for delivery delays caused by customs clearance procedures in the destination country.
2. Payment Methods We offer a variety of secure payment options to ensure a smooth checkout experience:
- Digital Payments: We accept major international credit cards (Visa, Mastercard, American Express), PayPal, and other digital wallets (Apple Pay, Google Pay). Transactions are processed via encrypted gateways; payment is considered finalized only upon bank authorization. For pre-orders, the total order amount is charged immediately at the time of checkout to guarantee your product allocation.
- Payment by Invoice (Bank Transfer): Customers choosing to pay via invoice agree to the following binding terms:
- Due Date: Payment must be settled in full within 10 calendar days from the invoice date.
- Automated Reminders: Our system provides a courtesy reminder 1 day before the deadline and a follow-up notice 2 days after the deadline at no extra cost.
- Late Payment Fees: In the event of non-payment, administrative fees will be applied to the outstanding balance to cover recovery costs:
- 7 Days Overdue: A formal reminder will be issued with a CHF 5.00 surcharge.
- 14 Days Overdue: A final reminder will be issued with an additional CHF 5.00 surcharge (Totaling CHF 10.00 in late fees).
- Reservation Policy: For pre-orders paid via invoice, the products are reserved only upon receipt of payment. Failure to pay within the 10-day window will automatically result in the cancellation of the reservation in favor of other customers (First-come, First-served).
