4. Privacy Policy and Cookie Policy 4.1 Personal Data Protection Frozen Misox TCG Tavasci (hereinafter "the Controller"), with registered office in Lostallo (GR), Switzerland, is committed to processing personal data in strict compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.
- Data Controller: The entity responsible for your data is Frozen Misox TCG Tavasci. For any privacy-related inquiries, you may contact us at frozenmisoxtcg@gmail.com.
- Legal Basis and Purpose of Processing: Data is collected and processed based on contractual necessity (order fulfillment), legal obligations (accounting and tax purposes), and legitimate interest (customer service, security, and business analytics). This includes:
- Order processing and delivery.
- Management of customer accounts and loyalty programs.
- Administration of promotional campaigns, giveaways, and prize redemptions (e.g., verifying winning tickets).
- Transactional communications (e.g., invoices, shipping updates).
- Prevention of fraud and technical security.
- Data Retention: Personal data will be stored only for as long as necessary to fulfill the purposes mentioned above or as required by Swiss statutory retention periods (typically 10 years for accounting records).
- Disclosure to Third Parties: We do not sell or trade personal data. Data is shared only with essential service providers ("Processors") bound by confidentiality agreements:
- Logistical Partners: For shipping and delivery (e.g., Swiss Post, DHL, FedEx, or other couriers).
- Financial Partners: For secure payment processing (e.g., Payrexx, bank institutions).
- Technical Partners: For hosting services and website maintenance.
- Marketing & Analytics Partners: For the management and analysis of advertising campaigns and conversion tracking.
- International Transfers: In the event that data is processed outside of Switzerland or the EEA (e.g., via international cloud services or global advertising platforms), we ensure that an adequate level of protection is maintained through Standard Contractual Clauses (SCCs) or other legal safeguards.
- User Rights: Under the FADP, users have the right to:
- Request information about their stored data.
- Rectify inaccurate data.
- Request the deletion of their data (subject to legal retention requirements).
- Object to or restrict certain types of processing.
- To exercise these rights, please contact us at frozenmisoxtcg@gmail.com.
4.2 Cookie Policy Our website uses cookies to enhance functionality, analyze traffic, and provide a personalized experience.
- Types of Cookies Used:
- Strictly Necessary Cookies: Essential for the website to function (e.g., shopping cart, login sessions).
- Analytical Cookies: Used to understand how visitors interact with the site (e.g., Google Analytics).
- Functional/Marketing Cookies: Used to remember preferences, track the effectiveness of our advertising campaigns, and show relevant advertisements. This includes the use of tracking pixels (such as the Meta/Instagram Pixel, TikTok Pixel, and Google Ads tags) to measure conversions and optimize our marketing efforts.
- Consent: Upon your first visit, a cookie banner allows you to manage your preferences. By continuing to use the site, you consent to the use of strictly necessary cookies. For analytical or marketing cookies, we rely on your proactive consent where required by law.
- Management and Opt-out: Users can manage, block, or delete cookies at any time via their browser settings. Please note that disabling essential cookies may impair the functionality of the checkout process and other core services of the website.
